There is no time limit to navigation. FNP understands each person’s journey is different, so FNP stays involved until each youth and their family are connected to the right services.
FNP helps youth and families find their way through the mental health and addictions system.
We take the time to listen, learn about what you are experiencing, and work with you to explore service and support options that feel right for you based on where you are in your journey.
We do not provide treatment or crisis response. Instead, we connect youth and families with a Family Navigator who helps you understand where to go, who to talk to, and what services or resources may be the best fit.
What is Navigation?
Navigation means helping youth and families find their way through the mental health and addictions system. Think of us as a guide walking alongside you while you figure out what support looks like for you. We help make the system feel less overwhelming and more understandable by:
Listening to your story so you do not have to keep retelling it to every service you contact
Sharing tailored service and support options
Explaining referrals and pathways to care options
Supporting you while you make informed choices
Helping you take the next steps to access services when you are ready
Navigation is not crisis support or therapy. Our team works alongside you to explore options and access support. You can reconnect with FNP at any point if your situation or circumstances change.
How Navigation Works
Whether you are a youth seeking support or a caregiver supporting a young person, every journey is different. This is how we work with you to find the support that feels right.
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FAQ’s
Who can use FNP services?
- Youth aged 11 to 29 years can reach out directly on their own.
- Caregivers and/or Family of Choice: Anyone helping/supporting a youth can also reach out to FNP including parents, siblings, partners, friends, extended family, and service providers.
- Location: Anyone living in the Greater Toronto Area (Durham, Halton, Peel, Toronto, and York).
How much does it cost to connect with FNP?
FNP is offered free of charge, thanks to the generosity of our donors.
How is navigation provided?
Navigation is provided mainly by phone & email. If you need extra supports (e.g., language or accessibility supports) connect with FNP to explore options.
Anyone can connect with FNP by:
- Phone: 1-800-380-9FNP or 1-800-380-9367 OR
- Email: familynavigation@sunnybrook.ca
If I have used FNP in the past, am I able to use the service again?
Yes. If you find yourself or someone you are supporting needing more or different navigation support, you are welcome to contact with your Navigator or connect with us by phone/email.
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